🛟 Support
Most problems below fix themselves in about a minute. If yours doesn’t, a human reads every email.
👑 SUPPORTER & PAYMENTS
My Supporter Code isn’t working
- Make sure checkout actually completed — you should have a Stripe receipt email.
- Copy the entire code from the “You’re a Supporter!” page. It starts with
cs_and is long — use the Copy button. - In the game: Workshop → “Already paid? Enter code” → paste → Unlock.
- Codes activate the moment Stripe confirms payment — if you paid seconds ago, wait a moment and try again.
I lost my Supporter Code
Find your Stripe receipt email and email us from the same address (button below) — we’ll look up your purchase and send your code back.
“Device limit reached”
Each code works on up to 5 devices — plenty for a lifetime of computers, not enough for a forum post. If you legitimately hit the cap (new machines over the years), email us with your receipt and we’ll reset it. Takes one minute.
New computer — how do I restore my purchase?
Install the extension, open Workshop → “Already paid? Enter code”, and enter your original Supporter Code. That’s the whole process — no account needed.
Refunds
Not happy within 14 days? Email us with your Stripe receipt and we’ll refund you, no interrogation. (We’d love one sentence about why, but it’s optional.)
🎮 GAME ISSUES
The game won’t load / shows a blank page
Right-click the page → Reload. If that fails:
chrome://extensions (or about:addons in Firefox) → toggle OVER REACT off and on. Your progress is stored locally and survives all of this.Will I lose my progress if I reinstall?
Progress lives in your browser’s local storage. Reloading and updating are always safe. Fully removing the extension can clear it — your Supporter Code always works again afterward, and dailies/streaks live to fight another day.
I found a bug 🐛
Amazing — bugs fear you. Email us with: the level number, what you placed, and what happened vs. what you expected. Because the physics is deterministic, we can usually reproduce your exact run and fix it fast.
A level seems impossible
Every one of the 150 levels is machine-verified solvable before shipping — but some late ones are meant to hurt. Check the hint on the level card, and remember: fans only push what’s in front of them.
Still stuck? Talk to a human.
Include your Stripe receipt email for payment issues, or a level number for game issues.
✉️ support@nexlov.comTypical reply time: under 24 hours.